Frequently Asked Questions
If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service are available Monday - Friday from 8.30am to 5pm. Call +44208 569 2250 or email IR@geiger.com
Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive. Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange. All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.Sorry, custom/on-demand items are not subject to return unless defective. Contact Customer Service for further details at IR@geiger.com
How to Order
After selecting your purchases you will need to pay for your purchase with a credit card. Credit card purchases can be made through our secure checkout. Please be sure to complete all necessary information.
What if I receive a damaged item?
If you have received a damaged item please contact us on +44208 569 2250 or email IR@geiger.com
When will I receive my order?
You can expect in-stock items to ship within 3-5 days of placing your order.
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Products can be delivered to countries not listed above, but the transit time & shipping costs will be confirmed after your order is placed. If you would like this information prior to placing your order please contact customer service.
Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details
Carriage charges are charged at £8.50 per box for all mainland UK deliveries. Deliveries to Ireland or Europe will be confirmed to the customer at time of order.
Merchandise pricing does not include tax or duties. Countries outside the EU will have to pay any taxes or duties locally.
Can I place an order over the phone?
We are unable to process phone orders.
How do I update my billing/shipping address or other account information?
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
What is an “on-demand” item?
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
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