Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8a.m. to 8p.m. Please email ingersollrand-emea@geiger.com

Returns

All returns must be authorised by Customer Service. Please email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns to non-defective merchandise if the item is inventoried in our warehouse. Sorry, custom/on-demand items are not subject to return unless defective. Contact Customer Service for further details at ingersollrand-emea@geiger.com

How to Order

After selecting your purchases you will need to pay for your purchase with a credit card. Credit card purchases can be made through our secure checkout using Visa or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs." If you prefer, you can order by emailing ingersollrand-emea@geiger.com

When will I receive my order? (DPD)

You can expect in-stock items to ship within 3-5 days of placing your order. EU Countries are easier / quicker / cheaper

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Products can be delivered to countries not listed above, but the transit time & shipping costs will be confirmed after your order is placed. If you would like this information prior to placing your order please contact customer service.

Shipping Costs

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details

Carriage charges are charged at £8.50 per box for all mainland UK deliveries. Deliveries to Ireland or Europe will be confirmed to the customer at time of order.

Taxes

Merchandise pricing does not include tax or duties. Countries outside the EU will have to pay any taxes or duties locally.

How do I update my billing/shipping address or other account information?

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

What is an “on-demand” item?

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

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